{"id":8637,"date":"2024-02-16T09:00:55","date_gmt":"2024-02-16T02:00:55","guid":{"rendered":"https:\/\/robere.co.id\/?p=1155"},"modified":"2024-02-16T09:00:55","modified_gmt":"2024-02-16T02:00:55","slug":"whistleblowing-management-system-iso-37002","status":"publish","type":"post","link":"https:\/\/robere.dg-apps.com\/id\/whistleblowing-management-system-iso-37002\/","title":{"rendered":"Whistleblowing Management System Based on ISO 37002"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1157\" src=\"https:\/\/robere.dg-apps.com\/wp-content\/uploads\/2026\/08\/wbs-2.jpg\" alt=\"ISO 37002:2021\" width=\"881\" height=\"587\" \/><\/p>\n<p><em><strong><span class=\"TextRun SCXW182673041 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW182673041 BCX0\">Authored By: Satrio Adhi Pradana, Lead Consultant GRC &#8211; Robere &amp; Associates (Indonesia)<\/span><\/span><span class=\"EOP SCXW182673041 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/em><\/p>\n<p><span class=\"TextRun SCXW182991432 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW182991432 BCX0\">The contemporary business landscape is experiencing rapid evolution. However, amidst this accelerated development, violations such as financial fraud, misuse of company policies, and other illicit activities are also increasing. Therefore, organizations are highly recommended to <\/span><span class=\"NormalTextRun SCXW182991432 BCX0\">establish<\/span><span class=\"NormalTextRun SCXW182991432 BCX0\"> a systematic reporting and handling management system. This system serves as a crucial guide, <\/span><span class=\"NormalTextRun SCXW182991432 BCX0\">assisting<\/span><span class=\"NormalTextRun SCXW182991432 BCX0\"> organizations in managing violations reported by relevant parties within the organization. In this context, the international standard <\/span><\/span><span class=\"TextRun SCXW182991432 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW182991432 BCX0\">ISO 37002<\/span><\/span><span class=\"TextRun SCXW182991432 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW182991432 BCX0\">:2021 on Whistleblowing Management Systems can be <\/span><span class=\"NormalTextRun SCXW182991432 BCX0\">leveraged<\/span><span class=\"NormalTextRun SCXW182991432 BCX0\"> as a comprehensive guide for implementing an effective whistleblowing management system within organizations.<\/span><\/span><\/p>\n<h1><span class=\"TextRun SCXW216622876 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW216622876 BCX0\">Benefits of Implementing ISO 37002:2021<\/span><\/span><span class=\"EOP SCXW216622876 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/h1>\n<p><b><span data-contrast=\"auto\">ISO 37002<\/span><\/b><span data-contrast=\"auto\">:2021 is a guideline published by the International Organization for Standardization (ISO). Its primary objective is to provide guidance for designing, implementing, maintaining, and continually improving a whistleblowing management system.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">ISO 37002<\/span><\/b><span data-contrast=\"auto\">:2021 can be utilized by organizations to prevent or minimize losses resulting from misconduct by identifying, addressing, and managing reported deviations as early as possible.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Furthermore, the implementation of <\/span><b><span data-contrast=\"auto\">ISO 37002<\/span><\/b><span data-contrast=\"auto\">:2021 demonstrates an organization&#8217;s commitment to good governance practices and integrity to relevant stakeholders.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h1><span class=\"TextRun SCXW72414876 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW72414876 BCX0\">Key Aspects of ISO 37002:2021<\/span><\/span><span class=\"EOP SCXW72414876 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/h1>\n<p><span class=\"TextRun SCXW244034331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244034331 BCX0\">One of the significant aspects of <\/span><\/span><span class=\"TextRun SCXW244034331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244034331 BCX0\">ISO 37002<\/span><\/span><span class=\"TextRun SCXW244034331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244034331 BCX0\">:2021 is its guidance on how organizations can foster an environment that encourages whistleblowing. This includes ensuring that whistleblowers feel secure and <\/span><span class=\"NormalTextRun SCXW244034331 BCX0\">protected and<\/span><span class=\"NormalTextRun SCXW244034331 BCX0\"> promoting an open and transparent culture throughout the organization. The essential steps covered in <\/span><\/span><span class=\"TextRun SCXW244034331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244034331 BCX0\">ISO 37002<\/span><\/span><span class=\"TextRun SCXW244034331 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244034331 BCX0\">:2021 encompass several key areas:<\/span><\/span><span class=\"EOP SCXW244034331 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span class=\"TextRun SCXW265399198 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW265399198 BCX0\">1. Reporting Process<\/span><\/span><span class=\"EOP SCXW265399198 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW35632115 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35632115 BCX0\">Organizations are <\/span><span class=\"NormalTextRun SCXW35632115 BCX0\">advised to establish<\/span><span class=\"NormalTextRun SCXW35632115 BCX0\"> mechanisms for managing whistleblowing reports, considering two crucial aspects:<\/span><\/span><span class=\"EOP SCXW35632115 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><strong><em>Traceability<\/em><\/strong><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW10875953 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW10875953 BCX0\">Every report must be meticulously tracked from receipt to resolution. This ensures transparency and accountability in handling reports. For instance, providing a reporting number to the whistleblower allows them to <\/span><span class=\"NormalTextRun SCXW10875953 BCX0\">monitor<\/span><span class=\"NormalTextRun SCXW10875953 BCX0\"> the entire process of <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW10875953 BCX0\">submitting their<\/span><span class=\"NormalTextRun SCXW10875953 BCX0\"> report.<\/span><\/span><span class=\"EOP SCXW10875953 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><em><strong><span class=\"TextRun SCXW219289226 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW219289226 BCX0\">Confidentiality<\/span><\/span><\/strong><\/em><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW222604538 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW222604538 BCX0\">Organizations need to implement measures to protect the identity of whistleblowers and <\/span><span class=\"NormalTextRun SCXW222604538 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW222604538 BCX0\"> the confidentiality of information related to the reports. This aspect of confidentiality helps organizations create an environment where employees feel safe <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW222604538 BCX0\">to report<\/span><span class=\"NormalTextRun SCXW222604538 BCX0\"> violations. For example, organizations can <\/span><span class=\"NormalTextRun SCXW222604538 BCX0\">provide<\/span><span class=\"NormalTextRun SCXW222604538 BCX0\"> an option for anonymous whistleblowing. <\/span><span class=\"NormalTextRun SCXW222604538 BCX0\">Regarding<\/span><span class=\"NormalTextRun SCXW222604538 BCX0\"> anonymity, two options exist:<\/span><\/span><span class=\"EOP SCXW222604538 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Total Anonymity<\/span><\/b><span data-contrast=\"auto\">: The whistleblower&#8217;s identity is entirely concealed, and there is no information that can link the report to the whistleblower.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"2\"><b><span data-contrast=\"auto\">Limited Anonymity<\/span><\/b><span data-contrast=\"auto\">: The whistleblower&#8217;s identity is known only to authorized parties, such as the Whistleblowing System (WBS) manager and\/or the investigation team assigned to follow up on the report.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2>2. <span class=\"TextRun SCXW6000347 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6000347 BCX0\">Assessment of Reports<\/span><\/span><\/h2>\n<p><span class=\"TextRun SCXW178743557 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178743557 BCX0\">Organizations must ensure that the process of assessing, triaging, and managing reports of misconduct is free from bias and\/or conflicts of interest. Organizations are also recommended to prioritize deviation reports based on the consideration of potential adverse risks to the organization and\/or other relevant parties. For example, to <\/span><span class=\"NormalTextRun SCXW178743557 BCX0\">facilitate<\/span><span class=\"NormalTextRun SCXW178743557 BCX0\"> assessment, the WBS manager can conduct evaluations by ensuring several aspects:<\/span><\/span><span class=\"EOP SCXW178743557 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Verify the validity of the report.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Evaluating the extent to which the violation impacts the company adversely in terms of financial, reputational, legal, and operational aspects.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Categorizing incoming reports based on their urgency level.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">If necessary, organizations can seek legal and regulatory consultation to ensure that the actions taken comply with applicable regulations, consulting with competent internal or external parties.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><strong>3. <span class=\"TextRun SCXW149508528 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW149508528 BCX0\">Handling of Violations<\/span><\/span><\/strong><\/h2>\n<p><span class=\"TextRun SCXW224699594 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW224699594 BCX0\">Organizations must ensure the existence of a fair and objective investigation mechanism. Investigations should be conducted without bias, and the accused party should be granted the right to respond to the allegations.<\/span><\/span><span class=\"EOP SCXW224699594 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><strong>4. <span class=\"TextRun SCXW268078795 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW268078795 BCX0\">Protection of Whistleblowers, Accused Parties, and Investigators<\/span><\/span><\/strong><\/h2>\n<p><span class=\"TextRun SCXW172506120 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172506120 BCX0\">This standard emphasizes the importance of protecting whistleblowers, accused parties, and investigators from any form of retaliation or discrimination <\/span><span class=\"NormalTextRun SCXW172506120 BCX0\">as a result of<\/span><span class=\"NormalTextRun SCXW172506120 BCX0\"> reporting. This aims to foster an environment that supports integrity and courage in reporting violations.<\/span><\/span><span class=\"EOP SCXW172506120 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><strong>5. <span class=\"TextRun SCXW70564045 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70564045 BCX0\">Case Resolution<\/span><\/span><\/strong><\/h2>\n<p><span class=\"TextRun SCXW181168685 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW181168685 BCX0\">A reported case can be considered closed when no further action is deemed necessary in response to the report, when fact-finding determines that no further investigation is required, when the report is referred to another process that needs to be handled, or at the conclusion of an investigation that either proves or disproves the alleged misconduct.<\/span><\/span><span class=\"EOP SCXW181168685 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/robere.co.id\/expertise\/governance-risk-and-compliance\/\">ISO 37002:2021<\/a> <span class=\"TextRun SCXW203176394 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203176394 BCX0\">can serve as a foundation for building an organization with integrity, where violations can be reported without fear of retaliation, and where every report is handled fairly and transparently. Thus, the implementation of <\/span><\/span><span class=\"TextRun SCXW203176394 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203176394 BCX0\">ISO 37002<\/span><\/span><span class=\"TextRun SCXW203176394 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW203176394 BCX0\">:2021 is not merely about meeting a standard; it is about building trust, protecting whistleblowers, and solidifying the organization&#8217;s reputation as an entity committed to ethical values and sustainability.<\/span><\/span><span class=\"EOP SCXW203176394 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Authored By: Satrio Adhi Pradana, Lead Consultant GRC &#8211; Robere &amp; Associates (Indonesia)\u00a0 The contemporary business landscape is experiencing rapid evolution. However, amidst this accelerated development, violations such as financial fraud, misuse of company policies, and other illicit activities are also increasing. Therefore, organizations are highly recommended to establish a systematic reporting and handling management &hellip; <a href=\"https:\/\/robere.dg-apps.com\/id\/whistleblowing-management-system-iso-37002\/\">Continued<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[42],"tags":[],"class_list":["post-8637","post","type-post","status-publish","format-standard","hentry","category-knowledge"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Whistleblowing Management System Based on ISO 37002<\/title>\n<meta name=\"description\" content=\"ISO 37002 provides guidance for implementing an effective whistleblowing management system to handle misconduct reports transparently and responsibly.\" \/>\n<meta name=\"robots\" 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